Return
Returns & Refunds
We want you to be completely satisfied with your purchase from Luneva – Fashion . Should you nevertheless be dissatisfied with an item, we offer you the possibility of returning it under the following conditions:
1. Return deadline
You have the right to return items within 14 days of receiving your order – without giving a reason.
2. Return Policy
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The returned items must be unworn, undamaged and in their original packaging .
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Labels or seals must not have been removed .
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For hygienic reasons , worn underwear or swimwear cannot be exchanged.
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Personalized or custom-made products are also excluded from the right of withdrawal.
3. Return process
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Please contact us before returning the item via email to kontakt@luneva-fashion.com with your order number and the reason for return (optional).
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You will receive the correct return address from us.
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Do not send the items to the address in the imprint , as it is not intended for returns .
4. Return costs
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The customer is responsible for the return shipping costs, unless the item is faulty or has been delivered incorrectly.
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In this case, we will cover the return shipping costs and send you a return shipping label.
5. Refund
After receiving and inspecting the returned items, we will refund the purchase amount within 7 business days via the original payment method.
6. Exchange
A direct exchange is not possible. If you would like a different size or color, please return the item and reorder.
7. Damaged or incorrect items
If you have received a damaged or incorrect item, please contact us immediately by email with your order number and descriptive photos. We will take care of a solution as soon as possible.
Contact for inquiries
📧 Email: kontakt@luneva-fashion.com
Important note:
The address listed in the legal notice is not the return address . Please request the correct return address from our customer service before returning items.